Knowledge Base
I want to buy or have already bought photos
Questions about ordering, searching and purchasing photosI am a Photographer or have a Photography Operation
Questions about the Fotop platform, rules of use and general tips for photographers
Recent Articles
How to create discount coupons?
In which countries is this feature available? This feature is available in ? all countries . With Fotop you can create discount coupons for your customers to use to purchase photos of your events. Learn how it works in this article. When can I ...Check out the changes to the photographer panel
In which countries is this feature available? This feature is available in ? all countries . We've made some changes to your photographer's dashboard menu, check it out: The old "Commerce" menu has been replaced by the "Events" menu . Now, in this ...Learn how the Fotop Smartcard works
In which countries is this feature available? This feature is available in ?? Brazil . Create a unique experience for your customers. With Fotop SmartCard, you deliver more than just photos: you offer a memorable experience. With a simple touch, ...How does the promotion module work?
In which countries is this feature available? This feature is available in ? all countries. What is the outreach module? The promotion module is a tool within the photographer panel to provide marketing pieces, event link and event link QR Code so ...Fotop Uniforms
In which countries is this feature available? This feature is only available in ?? Brazil. Attention: to purchase Fotop uniforms in other countries, contact carol.guimaraes@fotop.com. Fotop uniforms are an excellent promotional and organizational ...
Popular Articles
How do I download my photos?
You have two ways to download your photos. The first is through the Fotop website, accessing the link https://www.fotop.com.br/fotos/meuspedidos with your login and password. Through this link you can view all your orders, along with their payment ...Rules of conduct and good practices for photographers at events 2024
This article aims to guide the rules of conduct and good practices for photographers who participate in available events. Our goal is to provide a safe and collaborative environment for everyone who uses the platform: photographers, clients and ...Problem saving photos from the app on my phone
To save photos from the Fotop app on your cell phone, you must have access to the device. To do this, follow the following steps: If you have an IOS (Apple) cell phone: Go to "Settings"; Then in "Privacy and Security"; Then in "Photos"; Find the ...Check out the changes to the photographer panel
In which countries is this feature available? This feature is available in ? all countries . We've made some changes to your photographer's dashboard menu, check it out: The old "Commerce" menu has been replaced by the "Events" menu . Now, in this ...Chargeback Policy
In the event of a refund request or regret regarding the purchase of a digital photo, it will be carried out subject to the following conditions: As long as it is requested within 7 (seven) calendar days after the order is placed, regardless of the ...