Knowledge Base
I want to buy or have already bought photos
Questions about ordering, searching and purchasing photosI am a Photographer or have a Photography Operation
Questions about the Fotop platform, rules of use and general tips for photographers
Recent Articles
How does autocorrect work?
In which countries is this feature working? This feature is working in ? all countries. Fotop has a tool that automatically corrects your photos, find out how the tool works: What are the expected results of the autocorrect? The result will be an ...Delivery time and confirmation of payment of the order.
The link to download your photos is sent within 1 business day after confirmation of your payment. Payments made by Credit Card or PIX are confirmed within a few minutes after the order. For payments made via bank slip, confirmation takes 3 to 5 ...How to create discount coupons?
In which countries is this feature available? This feature is available in ? all countries . With Fotop you can create discount coupons for your customers to use to purchase photos of your events. Learn how it works in this article. When can I ...Check out the changes to the photographer panel
In which countries is this feature available? This feature is available in ? all countries . We've made some changes to your photographer's dashboard menu, check it out: The old "Commerce" menu has been replaced by the "Events" menu . Now, in this ...Learn how the Fotop Smartcard works
In which countries is this feature available? This feature is available in ?? Brazil . Create a unique experience for your customers. With Fotop SmartCard, you deliver more than just photos: you offer a memorable experience. With a simple touch, ...
Popular Articles
Problem saving photos from the app on my phone
To save photos from the Fotop app on your cell phone, you must have access to the device. To do this, follow the following steps: If you have an IOS (Apple) cell phone: Go to "Settings"; Then in "Privacy and Security"; Then in "Photos"; Find the ...Rules of conduct and good practices for photographers at events 2025
This article aims to guide the rules of conduct and good practices for photographers participating in available events. Our goal is to provide a safe and collaborative environment for everyone who uses the platform: photographers, clients, and ...How do I download my photos?
You have two ways to download your photos. The first is through the Fotop website, accessing the link https://www.fotop.com.br/fotos/meuspedidos with your login and password. Through this link you can view all your orders, along with their payment ...Check out the changes to the photographer panel
In which countries is this feature available? This feature is available in ? all countries . We've made some changes to your photographer's dashboard menu, check it out: The old "Commerce" menu has been replaced by the "Events" menu . Now, in this ...Refund Policy
In the event of a refund request or regret regarding the purchase of a digital photo, it will be carried out subject to the following conditions: As long as it is requested within 7 (seven) calendar days after the order is placed, regardless of the ...