In the event of a refund request or regret regarding the purchase of a digital photo, it will be carried out subject to the following conditions:
As long as it is requested within 7 (seven) calendar days after the order is placed, regardless of the reason, and as long as no high-resolution photo of the order has been viewed or downloaded. To do this, you must not click on the download link sent by email or through the website and app.
In case of low quality, as long as the photo, when viewed at 100% zoom, is out of focus on the participant's face, shaky or blurry, oversaturated or super grainy.
Chargeback procedure:
- If the order was paid via credit card, and as long as it occurs within 7 (seven) days of purchase and before shipping or receiving the product, the refund will be made to the same credit card used for the purchase, being credited to your next payment. invoice or subsequent.
- If the order was paid via bank slip, and as long as it occurs within 7 (seven) days of purchase and before shipping or receipt of the product, the refund will be made to the bank account of the person responsible for the order within 10 business days after request and provided the bank details.
- If the order was paid via pix, and as long as it occurs within 7 (seven) days of purchase and before shipping or receiving the product, the refund will be made to the bank account originating from the pix, within 10 business days after requested and informed bank details.
How to request:
The refund request must be made using the “contact us” form on the website www.fotop.com.br with the following information: Order number, Name, CPF, Email of the person responsible used to place the order on the website and bank details for refund (if the order was paid via bank slip). The bank details must be those of the registered customer responsible for the order, we do not deposit the refund into a third party account.