How it works
Delivery time and confirmation of payment of the order.
The link to download your photos is sent within 1 business day after confirmation of your payment. Payments made by Credit Card or PIX are confirmed within a few minutes after the order. For payments made via bank slip, confirmation takes 3 to 5 ...
What is the quality of the photo?
All of our photographers use professional cameras that generate high quality digital files. The size of the photo file may vary depending on the camera used, but digital photos are at least 3,000 pixels wide in the largest proportion. This size is ...
The discount was not applied to my order.
Most of our events have progressive discount packages depending on the number of photos added to your cart. However, these discounts are only valid for high-resolution photos, per athlete and per event. The discount is not applied if: You insert ...
Can't log in?
Accessing Your Fotop Account To log in to your Fotop account, visit https://fotop.com.br/fotos/login and enter your email and password. Forgot Your Password? If you can't remember your password, follow these steps: Click on "Forgot your password?" ...
Is it safe to buy on Fotop?
Yes, it is safe to make your purchases through our store. The security of your personal information is our priority. Throughout your browsing, you will be in a secure virtual environment. Our website has a security certificate and we use advanced ...
Tips for being photographed
Since the number of athletes at sporting events is so large, it is difficult to guarantee that you will be photographed. However, there are some recommendations that will significantly increase your chances of having a souvenir: Make sure your ...
How do I find and buy my photos?
Finding and purchasing your photos with Fotop is very simple. First, visit our website: fotop.com On the home page, you will see a search field where you must write the name of the event you participated in. It is important that you write the name ...
How to contact Fotop?
If you need to talk to us, send a suggestion or feedback, you can contact us using the form on the contact us page by clicking here . By direct email to sac@fotop.com . Our opening hours are: Monday to Friday from 9:00 am to 6:00 pm. And on Saturdays ...
How to buy with the discounts available at events?
To take advantage of the progressive discounts available at the event you participated in, simply select the number of photos of the discount you wish to take advantage of. The application of the equivalent discount percentage will be automatically ...
How do I change my registration email?
For security reasons, you can only change your email when you are logged in to the website. Follow this step by step: 1 - Click on the "Login" icon and access with your email and password. 2 - Click on the icon next to the MY PHOTOS option and then ...
How do I register with Fotop?
To buy your photos, you do not need to register in advance. Fotop has a quick purchase system. At the end of your purchase, we request some data that will generate a registration, if you do not have one. If you already have a registration, your ...