Operation and general questions
How can I sell my videos?
In which countries is this functionality available? This feature is available in ? all countries. How it works for the partner photographer: What format should I upload the video to? MP4 or MOV. What is the maximum upload file size? 5 GB. What is ...
How do I use the Automatic Image Corrector?
In which countries is this feature working? This feature is working in ? all countries. Fotop has a tool that automatically corrects your photos, find out how the tool works: What are the expected results of the autocorrect? The result will be an ...
How does the Fotop exclusivity program work?
In which countries is this feature available? This feature is only working in ?? Brazil. What is the Fotop Exclusivity Program? The Fotop Exclusivity Program is a program that will benefit photographers who only use the Fotop platform to sell ...
How to Create and Manage Discount Coupons
In which countries is this feature available? This feature is available in ? all countries . With Fotop you can create discount coupons for your customers to use to purchase photos of your events. Learn how it works in this article. When can I ...
How to Set Up and Use the Fotop SmartCard
In which countries is this feature available? This feature is available in ?? Brazil . Create a unique experience for your customers. With Fotop SmartCard, you deliver more than just photos: you offer a memorable experience. With a simple touch, ...
How do I set up my own domain?
In which countries is this feature available? This feature is available in ? all countries. To use your own domain with our service, follow the steps below to configure your domain's DNS. Step 1: Access your domain provider's control panel Log in to ...
How does the disclosure module work?
In which countries is this feature available? This feature is available in ? all countries. What is the outreach module? The promotion module is a tool within the photographer panel to provide marketing pieces, event link and event link QR Code so ...
How do I buy my uniform?
In which countries is this feature available? This feature is only available in ?? Brazil. Attention: to purchase Fotop uniforms in other countries, contact [email protected]. Fotop uniforms are an excellent promotional and organizational ... Two-factor authentication
In which countries is this feature available? This feature is available in ? all countries. When entering the registration and banking data pages there will be a banner informing you of the need to activate two-factor authentication to make changes ...
How do I activate facial recognition search?
In which countries is this feature available? This feature is available in ? all countries. Facial recognition search is a face mechanism that maps the face of the event participant and, by sending a photo of the person's face to the system, the ...
Find out how financial and accounting/tax flows work for Fotop users
Fotop acts as a photo sales marketplace and a platform that allows the creation of white label stores for use by photographers and companies using Fotop. Find out how the financial and accounting flow works for each region in which Fotop operates. ...
Who issues an invoice to the customer who purchased the photo?
In which countries does this rule apply? This rule only applies in ?? Brazil. Issuing the NF is the responsibility of the photographer. To issue the invoice, if the customer requests it, simply access the “Financial” menu and then the “Sales” ...
How to Anticipate My Due Payments
In which countries is this feature available? This feature is only available in ?? Brazil. Find out how to anticipate the balance you have to receive The Fotop cashier shows you three values: Available amount: this is the amount that has already ...
Why do my photos show a value of zero?
In our list of available events, there are some events that have advance package sales. These packages can be purchased by athletes through a redirect link on our own website or in some cases, along with registration. You can distinguish which events ...
How does the penalty system for absences from events work?
In which countries is the punishment system for missing events working? This feature is working in ?? Brazil and ?? Portugal. Why do we apply the punishment system for missing photographers? Fotop is a platform that aims to give photographers the ...
What is the Fotop Platinum benefit and how does it work?
In which countries is this feature available? This feature is working in ?? Brazil, ?? Portugal and ?? Colombia. What is Fotop Platinum? Fotop Platinum is a benefit given to photographers with the highest turnover in the region where they work ...
What is an advance package?
In which countries is this feature available? This feature is available in ? all countries. The advance package is available at some events where the customer can purchase all the photos for a fixed price, before the event. These sales normally ...
What is the Fotop event marketplace?
In which countries is this feature available? This feature is available in ? all countries. Fotop is a platform that connects photographers with event participants and demands for photographic services. We are known for photographing sporting events ...
How to Add Photographers to My Event
In which countries is this functionality available? This feature is available in ? all countries. Do you need photographers for your event? We have two ways for you to add photographers to your event. Opening vacancies so that photographers on the ...
How do I log in to the Photographer Panel?
There are two ways to log in to the photographer's panel. When entering www.fotop.com , in the top menu, click on "I'm a Photographer" and also in the top menu, "Login". The second way is to go directly to www.fotop.io and click on "Login".
Discover the Types of Search for Your Event
When creating your event, you can choose 4 different ways for customers to find your photos. Search by " Number " -Main search option, it allows the customer to find their photos using their identification in the race, whether by bib number, on the ...
How to Prepare Photos for Upload
To upload your images to our platform, 4 criteria must be met: -The longest side of the images must be a minimum of 3000px and a maximum of 6000px . -The name of images within the same event must be unique, different images with the same name will be ...
What does it mean to identify photos and how do I do it?
Searching for photos using the participant's identification number is very common in sporting events, such as street races, bicycle competitions, triathlons, among others. Today, photographers can identify photos in two ways, manually by looking ...
Tutorial - Using the Manual Identifier
In which countries is this feature available? This feature is available in ? all countries. 1) On the event upload page, select the “no” option for automatic identifier. 2) Select the photos to upload and wait for them to be processed. The longest ...
Tutorial - How to use Photo Tag Offline
In which countries is this feature available? This feature is available in ? all countries. For cases where the internet is not available but you still need to identify the photos to publish them in time, we offer "Offline Identifier", a program ...
How do I add an organizer to my event?
In which countries is this feature available? This feature is available in ? all countries. When you create an event, you have the option to send a partnership invitation to the organizer of that event. We will show you below how you can do this: ...
How do I customize my sales website?
In which countries is this feature working? This feature is working in ? all countries. How do I customize my photo selling website? Follow this step-by-step guide to customize your photo selling website. 1. Click on the ''COMMERCE'' menu 2. Click ...
Sales of photos in local operations or with payments by means other than the Fotop gateway.
In which countries is this feature working? This feature is only working in ?? Brazil. Fotop users can use the platform for online and in-person sales with their own payment methods. This model is especially useful for operations at tourist sites, ...
How do I set the price for my photos and discounts for my event?
Click on the ''COMMERCE'' menu Then click on the “My Events” submenu. Choose the event for which you want to change the price grid from the list. And on the event dashboard, click on "Price Grid". You can reuse old price grids, or create a new grid. ...
How to Access and Understand Your Financial Reports
Description: Tutorial for accessing the panel's financial reports. Panel link: https://painel.fotop.io/login On the home page of your panel, your detailed statement is available with information on the number of photos sold, monthly revenue, total ...
How do I suggest an event for the Fotop Marketplace?
If you are aware of an event that will take place in your region, but you are not interested in managing the event on Fotop (creating the event, defining the number of vacancies for photographers, creating a price grid, inviting photographers, ...
Where can I view the events I created?
To view the events you created, on your dashboard, access the Commerce menu and then the My Events submenu. You will see a list of all the events created by you. To view events that you are participating in or will participate in, but do not own, ...
Rules for creating events on the platform
Fotop is a tool that allows photographers to sell their photos in a practical way. There are several events available to photograph and countless events that partner photographers can create on the platform. With improvements in mind, we changed some ...
Browser Cache and Cookie Clearing Procedure
Cookies In rare and isolated cases, cookies in your browser may cause connection problems, both in your panel at fotop.io and at fotop.com Follow these steps if instructed: Google Chrome Browser: Click on the icon on the left side of the address bar: ...
How to Track Sales for Your Event
Description: step-by-step guide to access sales in the "Commerce" menu. Panel link: https://panel.fotop.io/login Dashboard access In the top bar, click on the “COMMERCE” option and then access the “Full Statement” menu. Filter the period to have ...
How do I distribute my photos for free through Fotop?
In which countries is this feature available? This feature is only available in ?? Brazil. Introducing PhotoGallery by Fotop , an innovative system that allows event attendees to find and download their photos quickly and easily. With PhotoGallery ...
How do I register on Fotop?
Welcome to Fotop! If you are a photographer, visit http://fotop.io If you have a photography operation and would like to use Fotop to create your own events and galleries, visit http://fotop.io/commerce If you organize events, visit ...
How to Promote Your Sales Website?
To sell your photos, you need to promote your website to your customers. Promote your website through your social networks, on your business card and also to your customer mailing list. It is important that you show customers that purchasing through ...
Should I include my event so it also appears on the official Fotop website?
Fotop's official website ( www.fotop.com) is a showcase of photos of events, mainly sporting and social events, well known to the public. Therefore, if your event is a sporting event, or an event with a large audience, where you do not have direct ...
How do I use the Photo Separator?
In which countries is this functionality available? This feature is only working in ?? Brazil. The photo separator is a Carometer feature that allows you to separate a large volume of photos from an event, such as a graduation, corporate or ...
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