Operation and general questions
Learn how the Fotop Smartcard works
In which countries is this feature available? This feature is available in ?? Brazil . Create a unique experience for your customers. With Fotop SmartCard, you deliver more than just photos: you offer a memorable experience. With a simple touch, ...
Fotop Uniforms
In which countries is this feature available? This feature is only available in ?? Brazil. Attention: to purchase Fotop uniforms in other countries, contact carol.guimaraes@fotop.com. Fotop uniforms are an excellent promotional and organizational ...
How much does it cost to use Fotop?
Fotop does not charge any type of monthly fee for use by the photographer and, depending on what is used, there is no prior usage cost, just commission from sales. See the costs and conditions depending on each way you use Fotop 1. Sell my photos at ...
How do I apply for a job on Fotop Serviços Marketplace?
In which countries is this functionality available? This functionality is only available in ?? Brazil. The first step to being able to apply for a job on Fotop Serviços Marketplace is to be registered on the platform and have at least one approved ...
Some of my photos are appearing with the value set to zero, why?
In our list of available events, there are some events that have advance package sales. These packages can be purchased by athletes through a redirect link on our own website or in some cases, along with registration. You can distinguish which events ...
Insufficient credit balance
There are two possibilities for you to have an insufficient balance. The first would be automatic identification balance. To use the automatic identification system for events with search by number, you need to purchase credits. Click here to learn ...
How the punishment system for missing events works
In which countries is the punishment system for missing events working? This feature is working in ?? Brazil and ?? Portugal. Why do we apply the punishment system for missing photographers? Fotop is a platform that aims to give photographers the ...
What is the Fotop Platinum benefit and how does it work?
In which countries is this feature available? This feature is working in ?? Brazil and ?? Portugal. What is Fotop Platinum? Fotop Platinum is a benefit given to photographers with the highest turnover in the region where they work the most. ...
What is an advance package?
In which countries is this feature available? This feature is available in ? all countries. The advance package is available at some events where the customer can purchase all the photos for a fixed price, before the event. These sales normally ...
Rules of conduct and good practices for photographers at events 2024
This article aims to guide the rules of conduct and good practices for photographers who participate in available events. Our goal is to provide a safe and collaborative environment for everyone who uses the platform: photographers, clients and ...
How to photograph an event from the Fotop website?
In which countries is this feature available? This feature is available in ? all countries. To photograph a sporting event available on our website you do not need to be a professional photographer, you just need to have the minimum necessary ...
How do I suggest an event for Fotop Marketplace?
If you are aware of an event that will take place in your region, but you are not interested in managing the event on Fotop (creating the event, defining the number of vacancies for photographers, creating a price grid, inviting photographers, ...
Where can I view the events I created?
To view the events you created, on your dashboard, access the Commerce menu and then the My Events submenu. You will see a list of all the events created by you. To view events that you are participating in or will participate in, but do not own, ...
Rules for creating events
Fotop is a tool that allows photographers to sell their photos in a practical way. There are several events available to photograph and countless events that partner photographers can create on the platform. With improvements in mind, we changed some ...
Cookie and Browser Cache Clearing Procedure
Cookies In rare and isolated cases, cookies in your browser may cause connection problems, both in your panel at fotop.io and at fotop.com Follow these steps if instructed: Google Chrome Browser: Click on the icon on the left side of the address bar: ...
Tracking your event sales
Description: step-by-step guide to access sales in the "Commerce" menu. Panel link: https://panel.fotop.io/login Dashboard access In the top bar, click on the “COMMERCE” option and then access the “Full Statement” menu. Filter the period to have ...